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In the recruiting world, recruitment debt recovery isn’t just another task – it’s a full-blown battlefield. Whether you’re chasing unpaid fees or dealing with backdoor hires, the struggle is real, but at RecLAW, we’re the experts who fight back. We know that when it comes to recruitment debt recovery, you’ve already done the hard work – sourced the perfect candidate – and now it’s time to collect what’s owed.

But instead of a smooth payday, you’re getting the classic runaround. We don’t tolerate excuses.

Recruitment debt recovery is our expertise, and we won’t stop until you’re paid in full.

How to Crush the Top Excuses in Recruitment Debt Recovery

Chances are you’ve heard these lame excuses a hundred times before. Don’t worry, here’s how we handle each one like the pros we are:

1. “We didn’t sign your terms.”

Well, here’s a newsflash: you don’t need a signature for the terms to stick in court. If they got the terms and used your service, that’s as good as a legally binding handshake. Keep your terms upfront, and if they try to play this card, we’ll ensure it gets shredded in court.

2. “We already knew the candidate.”

Classic move, but irrelevant. If you facilitated the introduction that led to the hire, whether they knew the candidate before or not doesn’t matter. We’ll dive into your documentation and prove that your effort made the connection that counted.

3. “We hired them for a different role.”

Cleaner or CEO, it doesn’t matter. If your introduction led to the hire, the fee is yours. We’ll make sure your terms are rock-solid, leaving no room for clients to wriggle out of paying what they owe.

4. “Another agency sent us the CV first.”

This one’s cheeky but easy to counter. Recruitment isn’t about who can spam the most CVs. It’s about whose introduction led to the hire. We’ll prove your involvement sealed the deal.

5. “The candidate applied directly.”

Oh, really? If the candidate ended up in front of their hiring manager because of your hustle, that excuse holds no water. Keep your records tight, and we’ll shut down this nonsense faster than they can come up with another excuse.

Need a Hand Chasing Unpaid Recruitment Fees?

Let our team at RecLAW handle your recruitment debt recovery. From start to finish, we’ll take care of the legal heavy lifting, so you can focus on finding top talent.

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Learn How to Tackle Recruitment Debt Recovery

Tune into the Recruitment Uncensored Podcast

For a deeper dive into recruitment debt recovery, catch the latest guest spot on the Recruitment Uncensored podcast with Kate O’Neill. Our very own Partner & Solicitor, Barry Cullen, sits down with Kate to break down the dirty world of recruitment debt recovery. Excuses get busted, strategies get shared, and you’ll walk away knowing exactly how to protect your fees.

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Be Prepared Next Time. RecProtect Yourself Today!

With RecProtect, you can stop stressing and start getting paid – fast. RecProtect is a legal platform designed specifically for recruiters to ensure you receive your fees promptly, without the endless back-and-forth.

Ready to see how it works?

Book a demo today and discover how RecProtect can streamline your payment process and keep your cash flow moving.

The post Debt Recovery: Winning the War on Unpaid Recruitment Fees appeared first on recLAW.

It can be as simple as an assumptive request for the agreed fee, and the client pays up.

If not, things may escalate, then it’s likely you’ll be dealing with a client who gives reasons as to why they think it is okay to dodge the agreed fee.

Here are the five excuses you are most likely to find yourself up against and our advice on responding:

1. “We didn’t sign your terms” – Recruiters aren’t estate agents, so signing on the dotted line is not the only way to accept terms of business. If the client receives or is on notice of your terms, then relied on your services, they will usually apply.
   
2.  “We already knew the candidate.” – Sure, but were they already talking to them about a role before you alerted them? If not, then odds are you were the effective cause, and they must pay your fee.
   
3. “We actually hired them for a different position” – Introductions aren’t usually role specific. Even the most basic terms of business confirm this, so don’t let this excuse fly! Also, avoid agreeing on terms that do make introductions job specific!
   
4. “Another agency sent us the CV first” – It isn’t usually a first come, first served system; it’s generally about which recruiter’s introduction caused the engagement. The other agency may have been first, but which introduction was the effective cause? The key here is evidence, so be the best recruiter to the candidate to ensure they are both an information source and ambassador for you. Make sure you have tracked actions on your CRM/email, so that you can show your work to confirm it was indeed you that landed them the job. Also don’t be afraid to ask for copies of any other applications (but get the original emails, we often see inline email chains that have been conveniently amended to back up the client’s version of events).
   
5. “The candidate applied directly, and we didn’t make the connection” – Hat and funny glasses was it? New hairstyle perhaps? If they interviewed the candidate through you, then clearly this isn’t a viable excuse. It will usually be a tough defence for the client to establish.

At recLAW, we are doing everything we can to stamp out the injustice of backdoor hires and unpaid fees.

We know more than anyone that it isn’t easy to tackle these disputes yourself, so we share our experience as backdoor hire and disputed fee specialists to help recruiters.

If you find yourself struggling to get your fee from a client, give us a call and let us deal with the excuses for you.

The post 5 Top Client Excuses to Avoid Fees and How to Handle Them appeared first on recLAW.

There is a good chance your client didn’t mean to skip the fee, maybe they’ll just pay once they receive an invoice. Maybe they genuinely didn’t realise they needed to pay you or that you made the original introduction.

So unless you have good reason to think the client was being nefarious, always start by assuming and acting as if the client expects to pay your fee. No need to shout or scream down the phone at client or candidate, or even to hire someone like us to do that for you; you might well just get paid with a ‘congratulations on the hire’ email.

Only when things ramp up a notch do you need to consider different angles. 

It’s typically only once you find yourself hitting a wall with the excuses, know there was something dodgy going on or when you don’t want to be directly aggressive with a client (one you’d like to work with again) that you might want to consider the backdoor hire and disputed fee experts (us!) to take on the “discussion” for you. “Acting as if they will pay” can only get you so far in certain cases.

There are several reasons why you might want to hire recLAW to recover that disputed fee, but let us give you some hints:

1. Time. It’s unlikely that on top of your usual business (recruiting!), you also have time to pursue the disputed fee/prove a backdoor hire has taken place. 
   
2. Expertise. recLAW are a rare breed – set up by a lawyer with recruitment experience, we are the true experts in backdoor hires. We’ve seen and heard it all so we know how to handle all the scenarios.
   
3. Client relationship. If this is a valued client you’d like to resolve things with and work with in the future, it makes sense for you to step back from the dispute, to let someone else handle it on your behalf
   
4. Money. You want your fee and we know how to get it and here’s the bonus –  we don’t charge upfront fees or fixed costs per introduction, we only get paid when you get paid. This means zero exposure for your business. If we win you get the money you didn’t have before, and if we don’t you’re no worse off.
   
5. Balance. Negotiating disputed fees can be a fine balancing act. This goes back to our expertise and your need to keep the client relationship on track – knowing when and how to apply pressure and when to play nice. When you’ve been backdoored it is easy to act rashly but this generally just entrenches clients. We keep an open mind throughout, but most importantly remain focused on achieving the best outcome for you.

If you’re reading this and it sounds like you need us – get in touch today!

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